Best Buy charged you the wrong amount? Here’s what to do
Summary: Duplicate, post-return, or wrong-amount Best Buy charges can be reversed — and charged back through your card if the retailer won’t fix them.
Why Best Buy charged you the wrong amount
- A duplicate charge for one order.
- A charge that posted after you returned the item.
- A price different from what you were quoted.
Step by step: what to do
- Compare your receipt and card statement to confirm the discrepancy.
- Call Best Buy at 1-888-237-8289 and request the correction or refund.
- If unresolved, dispute the charge with your card issuer.
Common mistakes to avoid
- Not keeping the receipt and return confirmation.
What to say when you call Best Buy
- I was charged the wrong amount — please correct it and refund the difference.
Know your rights
You are generally entitled to a working product, the remedies in the written warranty, and a chargeback through your card issuer if the retailer will not make it right.
Regulator: your state consumer-protection office (and the FTC). If the retailer refuses, request a chargeback from your card issuer and file a complaint with your state consumer-protection office.
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Karen calls Best Buy at 1-888-237-8289, handles the hold and the script, and reports back exactly what happened.
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Frequently asked questions
How do I fix a wrong Best Buy charge?
Confirm the discrepancy against your receipt, call Best Buy at 1-888-237-8289 for a correction, and dispute it with your card issuer if it is not fixed.