Verizon charged you to cancel? Here’s what to do
Summary: Early-termination and final-bill fees from Verizon can often be waived or prorated — especially after a price increase or service problem.
Why Verizon charged you to cancel
- An early-termination fee on a contract.
- Charges after you already canceled.
- A final bill that was not prorated.
Step by step: what to do
- Confirm your contract end date and any price-increase clause that lets you leave penalty-free.
- Call Verizon at 1-800-922-0204 and ask for the fee to be waived or prorated.
- Get written confirmation that the account is closed at a zero balance.
- Dispute any post-cancellation charge with your bank.
Common mistakes to avoid
- Not getting written confirmation the account is fully closed.
- Paying a fee that a recent price increase made waivable.
What to say when you call Verizon
- I’m canceling and I want any early-termination fee waived and my final bill prorated.
Know your rights
You are entitled to itemized billing, to dispute charges you did not authorize, and to credits for service outages on many plans.
Regulator: the Federal Communications Commission (FCC). If the provider will not resolve it, file an FCC consumer complaint and dispute unauthorized charges with your bank.
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Frequently asked questions
Can I avoid a Verizon cancellation fee?
Often, yes — a recent price increase, a service problem, or a prorated final bill can reduce or waive it. Ask explicitly and get the closed-account balance in writing.