Con Edison billed you incorrectly? Here’s what to do
Summary: Unexpected Con Edison fees and charges can be disputed line by line — get an itemized bill and challenge anything you did not agree to.
Why Con Edison billed you incorrectly
- New or increased fees you were not notified of.
- A charge for equipment or service you returned or canceled.
- A duplicate charge or a charge on the wrong account.
Step by step: what to do
- Request a fully itemized bill from Con Edison.
- Call Con Edison at 1-800-752-6633 and dispute each charge you do not recognize.
- Ask for written confirmation of any reversed charge.
- If unresolved, escalate to your state Public Utility Commission (PUC).
Common mistakes to avoid
- Paying without an itemized breakdown.
- Not getting reversals confirmed in writing.
What to say when you call Con Edison
- I’m disputing specific charges on my bill — please walk through each line and reverse the ones I didn’t authorize.
Know your rights
Utilities must bill you accurately, investigate disputed charges, and cannot disconnect service over a charge that is under formal dispute.
Regulator: your state Public Utility Commission (PUC). If the utility will not correct the bill, file a complaint with your state Public Utility Commission.
Don’t want to make the call?
Karen calls Con Edison at 1-800-752-6633, handles the hold and the script, and reports back exactly what happened.
If Karen is ever missing information she needs — or the rep asks to verify your identity — she’ll add you to the call for a quick warm handoff so you can take over, then step back out.
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Frequently asked questions
How do I dispute a Con Edison charge?
Request an itemized bill, call Con Edison at 1-800-752-6633 to dispute each charge, and get any reversal in writing. Escalate to your state regulator if it is not corrected.