Con Edison left you without service? Here’s what to do
Summary: After a prolonged Con Edison outage you can request a bill credit — and, in some states, reimbursement for spoiled food or other losses.
Why Con Edison left you without service
- A prolonged service interruption.
- Repeated outages over a short period.
- Spoiled food or other documented losses from a long outage.
Step by step: what to do
- Document the outage dates, times, and any losses with photos and receipts.
- Call Con Edison at 1-800-752-6633 and request a service credit for the outage.
- Ask whether your state requires reimbursement for spoiled food after long outages.
- If denied, file a complaint with your state Public Utility Commission (PUC).
Common mistakes to avoid
- Not documenting the outage length and losses.
- Assuming credits are automatic — you usually have to ask.
What to say when you call Con Edison
- I had a prolonged outage and I’m requesting a service credit and reimbursement for my documented losses.
Know your rights
Utilities must bill you accurately, investigate disputed charges, and cannot disconnect service over a charge that is under formal dispute.
Regulator: your state Public Utility Commission (PUC). If the utility will not correct the bill, file a complaint with your state Public Utility Commission.
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Frequently asked questions
Will Con Edison credit me for an outage?
Many utilities offer outage credits and, in some states, reimbursement for spoiled food after extended outages — but you generally have to request it.